BannersOntime Guarantees Your Satisfaction!
If your finished job does not reasonably resemble your hard copy, color proof, or if we have failed to follow your submitted order instructions, BannersOntime work hard to assure your satisfaction.
This guarantee does not apply to errors or corrections that were contained in the clients proof, but not noted on your approved proof form. Our price list products are economically priced sales and marketing tools. They are not intended for exact color matching or other critical color requirements.
If you have a problem with your order, please contact your BannersOntime representative by e-mail, phone, fax or letter within 2 days of receipt of your order. At our sole option, BannersOntime may elect to issue a refund for the defective portion at the incremental rate in lieu of replacement. Additionally, BannersOntime will reimburse you for a normal ground return shipment of the defective order or portion thereof. We will notify you within 2 business days of our decision, and if a reprint is warranted, the defective order/portion reprint will immediately be placed into a normal production cycle.
BannersOntime's maximum liability shall be the replacement of the defective order (or portion of the order) or a prorated refund based on the incremental rate up to the purchase price of the job in question.
